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Claim-process knowledge gap

Income-protection claims run on a ladder of different thresholds — notice, forms, complete submission, Date of Absence, waiting period, Initial Period, Extended Period, and complaint deadlines are not interchangeable. Claimants are rarely told which rung they are on until something goes wrong.

Where it is defined

• Evidence gap

  Income-protection claims run on a ladder of different thresholds — notice, forms, complete submission, Date of Absence, waiting period, Initial Period, Extended Period, and complaint deadlines are not interchangeable. Claimants are rarely told which rung they are on until something goes wrong.

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See also

• Date of Absence
• Waiting period
• Date trap
• Policy-vs-guide trap