Library wiki
Policy-vs-guide trap
Marketing brochures, employer HR packs, and claim-form checklists are not the policy contract. When wording drifts, insurers may rely on the narrowest binding clause — especially on exclusions, waiting periods, and evidence duties.
Where it is defined
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Policy trap
Marketing brochures, employer HR packs, and claim-form checklists are not the policy contract. When wording drifts, insurers may rely on the narrowest binding clause — especially on exclusions, waiting periods, and evidence duties.
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Policy trap
HR emails and claim guides may use broader language than binding policy wording.