Sentrix Digital riskatlas.co.za Library
Evidence gap

Power gap

Insurers and employers run claims repeatedly; most claimants face the process once while unwell. Administrative asymmetry shows up in template rejections, slow record access, and issue framing that assumes you already know the rules.

Why it matters

Insurers run this process every day; you run it once while unwell.

What goes wrong

Without chronology , source-linked assertions, and a structured issue matrix , the claimant's file looks anecdotal beside the insurer's process narrative. Gaps in packaging — missing attachment index, unclear remedy sought, or undated exhibits — make fair reassessment harder even when the underlying facts are strong.

ClaimBuddy response

Same artefacts they use: chronology , index, issue matrix , numbered pack.

Claim tip

Level the field with the same artefacts professionals use: verified chronology , evidence index, issue matrix , and an editable claim pack where every assertion points to a source. Claim-pack generator assembles workspace outputs so you submit administration, not just story.

ClaimBuddy resources

Modules, language-map terms, traps, and related explainers — hover for a quick summary.

Related gaps

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