What would cure the issue?
Every insurer issue should have a cure path — not just complaint. That may mean specific record requests, doctor questions tied to material duties, occupational evidence, corrected dates, challenging guide-vs-policy wording drift, or escalating for disclosure when files are withheld.
Purpose
Specific record, specialist answer, or duty-impact line.
Evidence the workspace should capture
Draft cure actions per issue card, access-request pack, updated doctor letter, corrected intake dates, review letter.